Refund policy

Return & Refund Policy

Last updated: June 1, 2026

All items sold at Jolina Design Shop are custom-made and personalized to order. Because each product is made specifically for you, all sales are final.

DEFECTIVE OR DAMAGED ITEMS

If you receive an item that is defective, damaged, or materially different from what was approved in your proof, we will offer a free exchange or replacement. To qualify:

- You must contact us within 14 days of receiving your order.

- You must provide a photo of the defect or damage.

- The item must not have been used or further altered.

To request an exchange, email us at jolinadesignsc@gmail.com with your order number and photos of the issue.

NON-RETURNABLE ITEMS

Because all products are custom and personalized, we do not accept returns or exchanges for:

- Buyer's remorse or change of mind

- Incorrect information submitted by the customer (wrong name, number, etc.)

- Minor color variations due to screen display differences

CANCELLATIONS

Orders may be cancelled within 24 hours of purchase, provided the proof has not yet been sent. Once a proof has been approved or production has begun, cancellations are not accepted.

Jolina Design Shop

4112 Pearl Street, Lake Elsinore, CA 92530

Email: jolinadesignsc@gmail.com